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FAQ

* Why are our products so cheap?
We are one of the largest LOUIS VUITTON discount stores in Japan, Our store is located in 1-9-1 Marunouchi, Chiyoda-ku, Tokyo 100-6701 Daimaru Tokyo 10th floor clock section,Tokyo,Japan.And our unrivaled inventory meets the needs of our customers worldwide.
Due to the impact of COVID-19, our stores are closed and our warehouses are piling up with unsold items.We can only sell these products for a fraction of the original price in the hope that this will restore our losses.

* Are our products genuine?
All LOUIS VUITTON bags we sell have been authorized by LOUIS VUITTON Company. We have always adhered to the cultural concept of Rolex and are committed to making LOUIS VUITTON one of the most desirable luxury watch brands in the world.Counterfeit LOUIS VUITTON products are replicas or imitations of authentic Rolex products that are aimed at misleading consumers and can be of poor quality, lacking the details and the craftsmanship which characterize authentic LOUIS VUITTON goods and can sometimes be marked at higher prices.
We guarantee the authenticity of all products purchased in LOUIS VUITTON Boutique Daimaru Tokyo.

* How do I order?
After selecting the product you want, all you need to do is click the "Add to Cart" button, and when you're done, click the "Shopping Cart" icon in the upper right corner of the screen. After that, you click the "Checkout" or Stripe button and fill in your details to complete the order

* Is my payment secure?
Yes, 100% Safe - We use Stripe for payments. This is the safest online payment solution** Even if you don't have a Stripe account, you can pay by Apple Pay and Google Pay. Just follow the steps at checkout - we also use the world's leading website protection service (McAfee). So the site is always safe

* What payment methods do you accept?
We accept Stripe, credit cards (Visa, MasterCard, Discover and American Express), debit cards or electronic checks (ie using your regular bank account), Apple Pay and Google Pay.

* How long will the shipping take?
Shipping times will vary as we ship worldwide from different fulfillment centers based on your location. Average shipping time is approximately 15 to 25 business days. Your tracking number will be updated 3-7 days after your order ships.

* How do I cancel my order?
We can only cancel orders within the first 12 hours after placing the order. After that, the order is likely to have been processed, ready to ship, or shipped. Once in effect, it is beyond our control. We apologise for any inconvenience this may cause, but we pride ourselves on prompt service, which includes delivering your order as quickly as possible.

* Can I follow my orders?
Yes, you can track the status of your order by entering your order number and email in the order inquiry page

* Where can I find discount codes?
We periodically send discount codes to users who subscribe to our email list. If you would like to subscribe, please scroll to the bottom of the page and enter your email.
Alternatively, you can browse our Facebook. Discount codes are sometimes listed there.

* What is your refund and return policy?
If there is a problem with your order (defective product, wrong order, damaged order, etc.), you are covered by a "money back" guarantee 30 days after purchase. We are happy to assist you in reviewing the case and if it is approved we will send a replacement. Please do not return anything until we have reviewed the case, our customer service team will review the request and send further instructions. Our store reserves the right to refuse any return request.
You will be responsible for paying your own return shipping. Original shipping charges are non-refundable.

* For hygiene reasons, cosmetics, underwear and underwear/shapewear are final sales.

If you are not satisfied with one of the products, please contact us and we will take it back. We are here to ensure your 100% satisfaction.